Frequently Asked Questions
We’ve answered quite a few questions during our time as experienced commercial cleaning and office cleaning service professionals. Here are some of our frequently asked questions. If you don’t see the answer to something on your mind, feel free to give us a call! We would love to chat.
Q: Are you bonded and insured?
A: Yes, we are fully bonded and insured in Massachusetts.
Q: How do I pay for services?
A: Payment is due upon completion of services for our popular one-time cleaning service. The most efficient way help stop the spread of Covid-19 cleaning/disinfecting in a timely manner. The Team leader will provide you with an invoice or, if you prefer, one can be electronically delivered by text or email. We accept cash, major credit cards or personal checks. Office and commercial cleaning is invoiced on a monthly basis.
Q: How do you determine your rates for office and commercial cleaning?
A: The cost to clean your office or commercial space is based on the amount of time we spend cleaning. Rates for ongoing office and commercial cleaning services or (initial cleaning, one-time cleaning, construction clean-up) are calculated based on time and products needed to get the job done. If you give us a call and set up a time for us to swing by, we can more accurately give you an estimate.
Q: How do you determine your rates for COVID-19 cleaning/disinfecting?
A: To continue our work as "second responders", the cost to help contain the spread of COVID-19, cleaning/disinfecting is based on our minimum predetermined charges. Our "Help Eradicate COVID-19" cleaning/disinfecting rate is $60. per hour / per team member + a supply charge as follows:
- Minimum Rates area: 4 hrs. minimum charge is $60 per hour, per team member + a $75 supply charge.
EXAMPLE: Professional COVID-19 cleaning/disinfecting for 4 Hours + $75 Supply charge, the total cost would be $315.00. If two (2) people are cleaning/disinfecting for 4 hrs. at a specific location, they would be there for only 2 hrs. (2 x 2 = 4 hrs.).
• 6 hrs. minimum charge is $445 + a $85 supply charge.
• 8 hrs. minimum charge is $575 + a $95 supply charge.
• 10 hrs. minimum charge is $725 + a $125 supply charge.
- Additional cost over our minimum predetermined charges will be $60 per hour, per team member + a $3 supply charge per hr. If you give us a call, however, we can give you an idea of how long your Help stop the spread of Covid-19 cleaning/disinfecting may take.
Q: Do team members speak English?
A: We are an equal opportunity employer and are proud to say that we have a multi-cultural staff. We do know the value of fluid communication. So if you have any questions, comments, or concerns, please give us a call and we would be happy to address your needs.
Q: Who will clean my commercial space or office space?
A: A team leader is assigned to each project. In addition to participating in the cleaning, the leader manages the other cleaners assigned to the space. The number of cleaners and time spent vary on project size and details.
Q: Do you offer a satisfaction guarantee?
A: A: Yes, we certainly do! You are valued customer and we want to make sure you are 100% satisfied every time we visit. If the quality of work performed and paid for, is not satisfactory, contact us within 2 hours and we will remedy the situation. If you believe we did an above average job please be so kind as to write a review of us on Yelp or Google Reviews—as many folks do—so others may verify the quality of our services. You may review our Google Reviews page here. We love to share customer reviews!
Q: Can I get an estimate for service over the phone for commercial or office cleaning?
A: We can give a great estimate over the phone, but it’s free for a Worcester Cleaning professional to come out, visit the office or commercial space, and give you an accurate price—so you might as well! We like to get a better idea of the scope of the project ahead of time, and this allows us to staff accordingly and price accurately.